Tutorial Guide: How to Clear PowerPoint Cache

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Tutorial Guide: How to Clear PowerPoint Cache

Introduction

Experiencing errors or unexpected behavior in PowerPoint? Outdated cache files could be the issue. Clearing the PowerPoint cache can resolve errors, improve performance, and restore add-ins to their proper functionality. This guide provides detailed instructions on how to clear the cache for different versions of PowerPoint on Windows.

Method 1: Clear Cache for Office Version 2108 or Later

Step 1: Open PowerPoint and click on the File tab.

Step 2: Select Options from the menu.

Step 3: In the Options window, choose Trust Center from the sidebar, then click on Trust Center Settings.

  • Image: Insert a screenshot of the Trust Center window.

Step 4: In the Trust Center window, navigate to Trusted Add-in Catalogs.

Step 5: Check the box next to Next time Office starts, clear all previously-started web add-ins cache.

  • Image: Insert a screenshot showing the Trusted Add-in Catalogs window with the checkbox highlighted.

Step 6: Close PowerPoint and then reopen it to clear the cache.

Method 2: Reinstall the Add-in

If clearing the cache doesn’t resolve the issue, reinstalling the add-in may help.

Step 1: Open PowerPoint and go to File > Options > Add-ins.

  • Image: Insert a screenshot of the Add-ins menu in the Options window.

Step 2: At the bottom of the Add-ins window, select COM Add-ins from the Manage dropdown menu, then click Go.

Step 3: Find the add-in you wish to remove, select it, and click Remove.

  • Image: Insert a screenshot showing the COM Add-ins dialog box with the add-in selected.

Step 4: Close and reopen PowerPoint to ensure the changes take effect.

Step 5: Go to Insert > My Add-ins > Store, search for the add-in you want to reinstall, and click Add.

  • Image: Insert a screenshot showing the Store under My Add-ins with the add-in ready to be added.

Note: Restoring Premium Add-ins

After clearing the cache or reinstalling an add-in, a premium add-in might revert to its free version. To restore your premium features:

Step 1: Open the add-in and navigate to the Plans page.

Step 2: Click on Restore Purchase.

Step 3: Enter the email associated with your premium subscription.

Step 4: Click the RESTORE button to regain access to the premium features.

  • Image: Insert a screenshot of the Plans page showing the Restore Purchase option.

Conclusion

By following these steps, you can resolve most issues related to PowerPoint cache and improve the performance of the application. Remember to regularly clear the cache if you encounter recurring problems, and always reinstall add-ins if they stop working properly.

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